Customer Satisfaction and Quality Care Essay

What started out as a confederacy hospital has grew over the past 50 years into a healthcare arrangement comprising of seven distinct units helping 300,000 mass every year. Such development and emersion has been motivated by one priming coat taking care of the peck that strain Houston County and nearby peoples home. Houston medical checkup Center is a typical hospital in Warner Robins, GA, and has 237 beds. The close to recent statistics study reveals that 67,439 perseverings stopped at the hospitals emergency room, on that point were 14,179 uncomplainings admitted to admissions 1,987 inpatient surgeries and 9,816 outpatient surgeries.While the additional facts of the lumber care report the requirements of the hospital, physician, and customer, the patients demand to be heard is shoot down by a cadencement of satisfaction. Frequently, the breeding collected from the surveys is beneficial for the hospital to mea authorized itself and its accomplishment in keeping a mi nimum standard of care and sustaining the customers needs. 33 Studies pick up shown that to each one patient who is dissatisfied will aver up to ten other people of this dissatisfaction (Sitzia & Wood 1997). For instance lets theorize with the information presumption on the percentage of dissatisfaction of patients not being explained what the practice of medicinal drug is they are taking that patient could say that he was give the wrong medicine because you get to not told him the medication he is taking.I am quite sure this type of dissatisfaction could lead to a lawsuit. tierce barriers that existed at Houston Medical Center were the duration they had to depend to receive help, explanation of medicine not given before given to patient to take, and the rooms and bathrooms were not as clean as they should be. These three barriers could have a huge significance on the quickness. These barriers I am sure squeeze the customer satisfaction at Houston Medical Center. The barriers affected whether or not the patient would return to the center due to the facility not being clean, poor communication, and the hold off measure. All these factors would make a patient skeptical about returning to the center. unmatchable tool Houston Medical Centercould have used to study a swear out barrier related to customer-satisfaction would be the Pareto diagrams or charts. This tool could be used to observe when the bathrooms were cleaned, patient arrival time and wait time, and also to record the medication given to the patient allowing the nurse to at the time of giving medication to explain what the medication is for.ReferencesSitzia J, Wood N. Patient satisfaction A review of issues and concepts. Social Science & Medicine. 1997 4518291843.